Shipping policy

Shipping Policy

Thank you for choosing our custom mascot costume service. Please read our shipping policy carefully before placing an order.

1. Shipping Fee

Shipping fees are not included in the product price unless otherwise stated.

The shipping cost will be calculated separately based on the delivery address, order quantity, package size, package weight, and selected shipping method.

2. Shipping Options

We offer different shipping options depending on the customer’s delivery needs and destination.

Standard Shipping

Estimated delivery time: 15–20 days

Standard shipping is suitable for customers who do not have an urgent event date and want a more cost-effective delivery option.

Expedited Shipping

Estimated delivery time: 7–12 days

Expedited shipping is suitable for customers who need faster delivery for events, promotions, store openings, exhibitions, or urgent projects.

3. Delivery Time Notice

The estimated shipping time refers to the transportation time after the product has been completed and shipped out.

Production time is not included in the shipping time.

For custom mascot costumes, normal production time is usually about 15–20 days after the design is confirmed. The actual time may vary depending on the design complexity, order quantity, material availability, and production schedule.

4. Shipping Confirmation

After production is completed and the final product is confirmed, we will calculate the shipping cost based on the customer’s delivery address and selected shipping method.

Once the balance payment and shipping fee are paid, we will arrange packaging and shipment.

5. Customs, Duties, and Taxes

Our prices do not include taxes, import duties, customs clearance fees, or other local charges.

Any taxes, customs duties, import fees, or local charges required by the destination country or region are the customer’s responsibility.

6. Delivery Delays

Delivery time may be affected by customs clearance, holidays, weather, carrier delays, remote delivery areas, or other unexpected situations.

We will do our best to help track the shipment, but we are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.